Cisco Certified Support Technician (CCST) IT Support Course

Offered by: Vivekananda IT Institute, Vadodara

The Cisco Certified Support Technician (CCST) IT Support course at Vivekananda IT Institute in Vadodara is designed to provide you with the knowledge and hands-on skills needed to become a successful IT support technician. Whether you’re starting your career or looking to enhance your skills, this course will equip you with practical skills in troubleshooting, network configuration, hardware management, and customer support for a variety of devices and systems.

Course Overview:

This course covers essential topics for supporting both end-users and businesses in troubleshooting hardware, connectivity, operating systems, and application-related issues. It also focuses on understanding security threats and employing best practices to protect user data and systems. Students will learn how to effectively use the latest IT support tools and technologies to deliver exceptional service.

Course Modules:

1. IT Support Job Tasks and Responsibilities

  • Key Help Desk Concepts
    • Queue management, time management, ticketing systems, SLA, KPIs
  • Documentation of Customer Interactions
    • Create concise, factual, and comprehensive descriptions of problems and troubleshooting steps.
  • Problem-Solving Process
    • Define the problem, gather information, identify the cause, devise a resolution plan, and document results.

2. Hardware Issues

  • Safety Procedures
    • Electrical safety, ESD, fire, and personal safety protocols.
  • Device Information Tools
    • Assist users with finding hardware information via Task Manager, Event Viewer, and macOS Activity Monitor.
  • Ports and Cables
    • Identify and understand various ports (HDMI, USB, RJ-45, etc.) and cables.
  • Component Installation and Upgrades
    • Upgrade RAM, peripherals, storage devices (SSD, SATA, NVMe) and manage device drivers using Device Manager.
  • Hardware Troubleshooting
    • Common issues such as connectivity, RAM, processor compatibility, and firmware updates.

3. Connectivity and Resource Access Issues

  • Accessing Network Resources
    • Active Directory, cloud-based access management, mapping shared drives, resetting passwords, verifying group memberships.
  • Peripheral Connectivity
    • Troubleshoot common peripheral issues with printers, scanners, microphones, and other devices.
  • End-Device Connectivity
    • Understanding DNS, DHCP, IP address configurations, network tools like ping, ipconfig, and tracert for diagnosing connectivity issues.

4. Operating System and Application Issues

  • Windows OS Troubleshooting
    • Managing display settings, BitLocker, application updates, clearing cache, system restore, and safe mode.
  • MacOS OS Troubleshooting
    • Managing display settings, external drive mounting, AirDrop, and restoring data via iCloud or Time Machine.
  • Mobile Device Issues
    • Basic troubleshooting for iOS and Android, email setup, and mobile apps management.
  • Virtualization and Cloud Terminology
    • Overview of cloud providers (AWS, Azure, GCP) and understanding virtual machines.
  • Application Support
    • Troubleshooting issues with email, collaboration tools, and applications.

5. Common Threats and Preventions

  • Security Threats
    • Identify threats such as phishing, malware, and unauthorized access.
    • Perform basic malware scans and implement strong password practices.
  • Social Engineering Prevention
    • Recognize and avoid social engineering attacks such as phishing and impersonation.
  • Data Protection and Confidentiality
    • Understand company policies related to user data protection and confidentiality guidelines.

6. Job Tools

  • Remote Access Software
    • Use tools like Remote Desktop, TeamViewer, Webex, and VNC for remote support.
  • Troubleshooting Tools
    • Utilize AI, search engines, forums, and knowledge bases to research issues and update documentation.

Why Choose Vivekananda IT Institute, Vadodara?

  • Experienced Trainers: Learn from certified Cisco professionals with real-world IT support experience.
  • Hands-On Training: Get practical exposure to troubleshooting and configuring real devices and systems.
  • Prime Location: Conveniently located in Vadodara, making it accessible to students in the region.
  • Personalized Mentoring: Receive tailored guidance throughout the course to help you succeed.
  • Job Placement Assistance: Our dedicated team helps connect students with potential employers in the IT support field.

Course Duration:

This course typically takes 2 month to complete. Flexible schedules are available to accommodate student’s needs.

Prerequisites:

A basic understanding of computers and networking is recommended but not required.

Enroll Now!

Kickstart your IT support career with the Cisco Certified Support Technician (CCST) course at Vivekananda IT Institute in Vadodara. Gain the skills needed to excel in the fast-growing IT support industry. Contact us today to register for the next batch!

This syllabus is designed to ensure students have a solid understanding of both the technical and customer-facing aspects of IT support.